We want you to be happy with the goods and service that you receive from us so that you have peace of mind when ordering any product through the Mayadisa.com website.

You have:

• 28 days, from the receipt of goods, in which you can cancel your order.
• 7 days, from the day after that on which you agree to go ahead with any service, in which you can cancel your order (unless the service has already been provided).

Please note the exemptions and exceptions below to the standard returns procedure and 28-day cancellation period:

• Eastern Mystic Jewellery items have a 14-day cancellation period.
• The following items are non-returnable and non-refundable:
  
  • personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customized aspect
  • personal products such as earrings which cannot be returned for hygiene reasons

How do I return a faulty, substandard product?

• It is essential to notify Mayadisa in writing if you wish to cancel your order via email: customerservice@mayadisa.com, providing your full name and item you wish to return or exchange. If you believe the goods are faulty, then you must explain this at this time.
• Mayadisa will provide you with a simple returns form with your delivery which you should include with your returned items, along with the return address.
• You must return the goods appropriately packed and unused to the seller from whom you bought them. As the returned item is your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
• The costs of return postage will be at your expense unless the goods are faulty.

Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, conditional upon stock availability and subject to this site's terms and conditions.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.